The extension isn't detected or won't connect

Work through these in order

1. Is it installed and on? Go to chrome://extensions and check JobMatch is listed and switched on. If you moved or deleted the unzipped folder, Chrome can't load it — install it again.
2. Are you in Chrome on a computer? The extension is for desktop Chrome.
3. Reload JobMatch.AI while signed in. The app pairs the extension automatically.
4. Press Connect now at the top right if it appears.
5. After updating or reloading the extension, refresh any job-board tabs that were already open — you may see "The extension was reloaded. Refresh this page and try again."

Messages you might see

• "Connect the extension to your JobMatch account first." or "That extension connection is no longer valid. Reconnect the extension." — open JobMatch.AI signed in and press Connect now.
• "Could not reach JobMatch. Check your connection and the app address." — check your internet connection, then try again.
• "You have captured a lot of jobs in a short time." — wait a little; there's an hourly limit.
• "Could not find the description on this page — highlight it instead." — select the job description and press Capture.
• No résumé selector, or the old "Fill or capture this page" button — you still have an older unpacked extension. Download the update, press Reload in chrome://extensions, then refresh the application page.
• Application detected, but no optimized résumé is listed — optimise a résumé while signed in. Only saved optimized versions appear in this selector; there is no need to download one first.

Still stuck? Talk to a person and tell us what the chip at the top right of JobMatch says.