Help center
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Browse by topic
- Getting startedWhat JobMatch.AI does, your first optimisation, and how the pieces fit together.4 articles
- Résumé Bank & uploadsAdding résumés, file types, scanned PDFs and the refined master record.5 articles
- Résumé OptimizerThe ATS score, evidence, strategies, templates and downloads.9 articles
- Cover lettersHow letters are written, the human-voice check, and editing.3 articles
- Find Jobs & job boardsSearching, deep search, importing a posting and saving jobs.5 articles
- Applications trackerTracking where each application stands and what is working.4 articles
- Auto ApplyCampaigns, send times, what gets sent for you and what needs you.9 articles
- Browser extensionInstalling it, pairing, capturing postings and filling forms.5 articles
- Interview CoachMock interviews, scores, model answers and practising out loud.3 articles
- Live Interview AssistHearing the interviewer, locked facts, stories and what is held back.10 articles
- Credits, pricing & paymentsWhat costs credits, top-ups, bonuses and your wallet history.5 articles
- RefundsAutomatic credit refunds for failed work, and asking for a review.3 articles
- Account & securitySign-in codes, Google sign-in, sessions and closing your account.9 articles
- Privacy & dataWhat is stored, what is never stored, and your rights.5 articles
- TroubleshootingFixes for failed uploads, optimisations, the extension, audio and payments.7 articles
Common questions
- Your first tailored résumé, step by stepFrom a blank account to a downloaded, tailored résumé in five steps.
- How the document audit worksA repeatable document-quality diagnostic, not an employer ATS score or interview probability.
- What costs creditsRésumé optimisations and cover letters use credits. Most other things are free.
- Automatic refunds for failed workIf a paid optimisation or cover letter fails or times out, the credits go back to your wallet automatically.
- Installing the browser extensionAdd it from the Chrome Web Store in Chrome or Edge and it updates itself. A manual download is there for other Chromium browsers.
- Why some applications need youAuto Apply only submits open forms. Logins, CAPTCHAs and questions it can’t answer truthfully come back to you.
- Letting it hear the interviewerIn the browser, share the meeting tab with “Also share tab audio” ticked. Your microphone is heard separately.
- Upload failed, or "Could not extract enough text"Usually a scanned or image-only PDF. Paste the text, or save the résumé as a text-based PDF or .docx.
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